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Returns and Refund Policy

Thank you for choosing Wall Pix for your canvas art and custom wall printing needs. Because we offer two distinct types of products/services ready canvas prints (shipped) and custom on site UV wall printing this policy is divided into two sections to clearly explain what applies to each.

Section A: Canvas Art Prints (Shop Orders)

1. Order Cancellations

  • Orders may be cancelled free of charge within 24 hours of placing the order, provided printing/production has not yet started.
  • Once an order enters production, it cannot be cancelled, as each canvas is printed to order.

2. Damaged or Defective Items

If your canvas arrives damaged, defective, or different from what you ordered:

  • Contact us within 48 hours of delivery at info@wallpix.in or +91 734 944 4777
  • Share clear photos of the product, packaging, and shipping label
  • We will arrange a free replacement or a full refund, at your choice, once the issue is verified

3. Non-Returnable Items

Since our canvas prints are made-to-order, we generally do not accept returns or exchanges for:

  • Change of mind after production has started
  • Minor variations in colour due to screen display differences
  • Custom-sized or custom-designed canvases made to your specifications

4. Refund Process

Approved refunds are processed back to your original payment method within 7–10 business days. Shipping charges (if any) are non-refundable unless the return is due to our error (damaged/defective/wrong item).

5. Shipping Delays

While we aim to dispatch orders promptly, delays caused by courier partners or unforeseen circumstances are outside our control. We will keep you updated on your order status.

Section B: Custom UV Wall Printing (On-Site Service)

Because wall printing is a made-to-order, on-site service applied directly to your wall, it works differently from a shipped product:

1. Estimate & Approval Stage

  • No payment or commitment is required to request an estimate
  • Before printing begins, we share an artwork proof showing size, placement, colour, and printer clearance
  • Once you approve the proof, the design is considered final for production

2. Cancellations

  • You may cancel or reschedule your project any time before the artwork proof is approved without charge
  • If you cancel after approving the proof but before the printing visit, any advance paid for design/proofing work may be non-refundable
  • If you cancel after printing has started or been completed, no refund is applicable, as the print is permanently applied to your wall

3. Errors or Quality Issues

If the completed print does not match the approved artwork proof in size, placement, or design due to an error on our part:

  • Contact us within 48 hours of completion
  • We will assess the issue and, where valid, offer a free correction, re-print, or partial/full refund, depending on the nature of the issue

4. Warranty

Every wall print comes with a finish warranty covering issues such as premature peeling, bubbling, or fading under normal indoor conditions, for the period specified at the time of your estimate. The warranty does not cover damage caused by water exposure, physical impact, improper cleaning, or wall renovation after installation.

5. Client Responsibilities

  • Please ensure the wall surface is prepared and accessible as advised, and that accurate wall dimensions/photos are shared before the proof stage
  • Additional charges may apply if incorrect wall details provided by the client require rework

Contact Us

For any cancellation, return, refund, or warranty request, please reach out to us:

Wall Pix
505, Milestone25, Collectors Gate, Balmatta, Mangalore – 575003
Phone: +91 734 944 4777
Email: info@wallpix.in

We aim to respond to all requests within 1–2 business days.