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Privacy Policy

Wall Pix ("we," "our," "us") operates the website wallpix.in, offering custom UV wall printing services and canvas art products. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, request an estimate, or place an order.

1. Information We Collect

We may collect the following types of information:

a) Information you provide directly

  • Name, company name, phone number, and email address (via our estimate/quote form and contact form)
  • Wall dimensions, surface type, and artwork type (for wall printing estimates)
  • Billing and shipping address, phone number, and email (for canvas/shop orders via WooCommerce)
  • Payment information (processed securely by our third-party payment gateway — we do not store your card, UPI, or net-banking details on our servers)
  • Artwork, images, or design files you upload or send us for printing
  • Any other information you share with us via email, phone, or WhatsApp

b) Information collected automatically

  • IP address, browser type, device type, and operating system
  • Pages visited, time spent on site, and referring website
  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use your information to:

  • Prepare wall printing estimates, artwork proofs, and quotations
  • Process, fulfil, and ship canvas art orders placed through our shop
  • Schedule on-site measurement and printing visits
  • Communicate with you about your enquiry, order, or project status
  • Send invoices, order confirmations, and delivery updates
  • Respond to customer support requests
  • Improve our website, services, and product offerings
  • Send promotional updates, offers, or newsletters (only if you have opted in; you may unsubscribe at any time)
  • Comply with legal, tax, and accounting obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

  • Service providers who help us operate our business, such as payment gateways, courier/logistics partners (for canvas shipments), hosting providers, and printing/production staff who need wall or order details to complete your project
  • Government or regulatory authorities, where required by law
  • Professional advisors, such as accountants or legal counsel, where necessary

All third parties are required to keep your information confidential and use it only for the purpose for which it was shared.

4. On-Site Visits and Address Information

Because our wall printing service involves visiting your home, office, or commercial premises, we collect your site address, contact details, and any access instructions you provide. This information is used solely to schedule and carry out the printing project and is not shared beyond our team and, where necessary, the technician assigned to your job.

5. Cookies

Our website uses cookies (including those set by WooCommerce and WordPress) to:

  • Keep items in your shopping cart
  • Remember your login/session details
  • Understand site usage through analytics tools (e.g., Google Analytics)

You can disable cookies through your browser settings; however, some features of the site (such as the shopping cart) may not work correctly without them.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, warranty support, accounting, and legal compliance.

8. Your Rights

You may contact us at any time to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your information, subject to our legal and accounting obligations
  • Opt out of marketing communications

Our website may contain links to third-party websites (e.g., social media pages). We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not directed at children under 18, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Wall Pix
505, Milestone25, Collectors Gate, Balmatta, Mangalore – 575003
Phone: +91 734 944 4777
Email: info@wallpix.in